Terms and Conditions

These terms and conditions explain the rules for accessing and using the Joya.us Casino website, your player account, the game library, promotions, and related services (the “platform”). Joya.us Casino is operated by Sweet Innovation LLC.

By visiting the site, creating an account, purchasing Gold Coins packages, participating in sweepstakes-style play with Sweeps Coins, or using any platform features, you agree to follow these conditions of use. If you do not agree, please do not use the platform.

These site terms are written to set clear expectations, outline key responsibilities, and describe how the platform generally operates in a way that is fair, readable, and transparent.

Eligibility: Who Can Use the Platform

Joya.us is intended for adults only. To use the platform, you must:

• Be at least 18 years old (or the legal age for gambling-style entertainment where you are located, if higher).
• Have the legal capacity to enter into an agreement where you live.
• Ensure that accessing and using online social casino and sweepstakes-style services is lawful in your location.

Access may be restricted or unavailable in certain states, countries, or regions. At the time of writing, Joya.us does not accept players from Canada, and the platform may restrict access in certain U.S. states, including: California, Connecticut, Idaho, Illinois, Indiana, Iowa, Louisiana, Maine, Michigan, Montana, New Jersey, Nevada, New York, Tennessee, Washington, and West Virginia. These restrictions can change based on operational, legal, or risk considerations.

Creating Your Account: Simple Rules That Keep Things Fair

When registering, you agree to provide accurate, complete, and up-to-date information, including your name, date of birth, address, email, and any other details requested during sign-up.

Key account rules:

• Your account must be registered in your own legal name.
• You may only create and use the number of accounts permitted by the operator (generally, one account per person/household/device may be enforced where appropriate).
• You must not attempt to register using false details, temporary emails, or someone else’s identity.
• We may limit registrations where we reasonably believe an account is duplicate, inaccurate, or created to misuse promotions.

Verification Checks (KYC): Protecting Players and the Platform

To protect the platform and comply with applicable requirements, Joya.us may ask you to verify information at registration, during gameplay, before processing a redemption, or whenever certain account activity requires review.

Verification may include requesting documents or information to confirm:

• Identity and age
• Address and residency
• Ownership of payment method(s) used on the platform
• Eligibility for sweepstakes-related features or redemptions
• Security checks related to unusual or high-risk activity

If requested, you agree to provide truthful information and valid documents within a reasonable time. Delays in providing verification information may result in delays or limits on certain services (such as purchases, bonus access, or redemptions) until review is completed.

Your Account, Your Responsibility

You are responsible for maintaining the confidentiality of your login details and for all activity that occurs through your account, whether or not you personally authorized that activity.

You must not:

• Share your account with anyone else
• Sell, transfer, or assign your account
• Allow another person to play on your behalf
• Use the platform as an agent for someone else

If you believe your account has been accessed without permission, contact us as soon as possible via support@joyascasino.com so we can help secure it.

Gold Coins, Sweeps Coins, and How the Dual-Currency Model Works

Joya.us operates as a sweepstakes social casino using a dual-currency model:

• Gold Coins (GC) are used for standard social gameplay entertainment.
• Sweeps Coins (SC) may be used for sweepstakes-style gameplay and may be eligible for prize redemption, subject to the platform rules and the applicable sweepstakes rules.

Details about gameplay currency, eligibility, and redemption mechanics may be explained further in the platform’s sweepstakes materials. Please review the Sweeps Rules for the specific rules that apply to SC use and prize redemption.

Purchases, Redemptions, and Account Balances: What to Expect

Payment methods, processing times, availability, and limits may vary by location, account status, and verification level. Joya.us currently supports common payment options such as Visa, MasterCard, and bank transfer, but availability can change and may depend on third-party providers.

Important points:

• Purchases are generally processed through third-party payment services and may be subject to their own checks and limits.
• Redemption requests may be reviewed before approval to confirm eligibility, verification status, and compliance with platform rules.
• We may apply reasonable security, fraud-prevention, and compliance checks before completing transactions.
• Displayed balances can change as gameplay results post, bonuses are applied, or reviews are completed. If a balance is shown in error, we may correct it in a fair and reasonable way.

For additional purchase-related details, you may also want to review the Purchases page.

Bonuses, Rewards, and Promotions: Bonus Terms Still Apply

Joya.us may offer sign-up rewards, daily rewards, scratchcard-style offers, refer-a-friend offers, and other promotions. Promotions can change, pause, or end, and they may not be available to all players or in all locations.

All promotions may be subject to additional bonus terms, which can include (without limitation):

• Eligibility requirements (location, account status, verification status, one-per-person limits)
• Opt-in steps (such as claiming through your inbox or account area)
• Time limits and expiration rules
• Game restrictions or contribution rules
• Maximum playthrough requirements (playthrough may be up to 20x for certain offers, where stated in the promotion)
• Limits on bonus conversion or prize redemption eligibility where applicable
• Referral requirements (for example, referred friends may need to be new users and meet stated purchase or activity conditions)

Always review the specific offer details shown in your account, inbox, or on the relevant promo page before claiming. For current offers and promo details, see Promotions.

Game Access and Platform Availability: Service Can Change

We work to provide a stable, enjoyable experience, but the platform and its content are provided on an “as available” basis. Game availability may vary due to:

• Your location and eligibility rules
• Device compatibility and browser settings
• Scheduled maintenance or updates
• Provider changes, licensing, or technical interruptions

We may add, remove, suspend, or limit games, promotions, features, or sections of the site at any time. This includes third-party game titles and live game content supplied by external studios.

Fair Play Standards: What’s Not Allowed

Joya.us is built for fair, personal entertainment. You agree not to misuse the platform or attempt to gain an unfair advantage.

Prohibited behavior includes, but is not limited to:

• Fraud, deception, or providing false information
• Collusion or coordinated play intended to manipulate outcomes or promotions
• Chargeback abuse or attempting to reverse payments improperly
• Bonus abuse (including creating multiple accounts or using patterns designed to exploit offer rules)
• Using bots, scripts, automation tools, or any unauthorized software
• Interfering with the platform’s systems, security features, or game integrity
• Allowing someone else to access or operate your account

If we reasonably suspect unfair play or prohibited behavior, we may take steps to protect the platform and other players.

When We May Limit, Suspend, or Close an Account

Sweet Innovation LLC reserves the right to refuse service or restrict access when necessary to keep the platform safe, compliant, and fair. Depending on the situation, actions may include:

• Limiting access to certain features (including promotions or redemption)
• Pausing bonus issuance or removing bonuses tied to misuse
• Holding a transaction for review
• Suspending the account while verification or investigation is completed
• Closing an account where we reasonably believe the rules were broken or the service was misused

We aim to apply these measures in a reasonable, proportionate way based on the information available, including verification status and account activity history.

Mistakes, Malfunctions, and Technical Errors

From time to time, errors can occur - including game malfunctions, interrupted sessions, incorrect display information, bonus miscalculations, or temporary account balance issues.

If an obvious error occurs, we may correct it and address the impact in a fair and reasonable manner. Where possible, we will take practical steps to investigate and resolve issues, which may include voiding affected results that were clearly caused by a malfunction or correcting an incorrect credit/debit.

Responsible Play: Keep It Fun and In Control

The platform is meant to be entertainment, not a way to make money or solve financial problems. If gambling-style gameplay stops feeling enjoyable, consider taking a break and using any responsible play tools that may be available on the site.

You can also review our responsible gaming guidance on the Responsible Play page.

Site Content and Intellectual Property

The platform - including its design, branding, logos, text, software elements, and original materials - is owned by Sweet Innovation LLC or used under license from our partners.

You may not copy, reproduce, republish, distribute, modify, or commercially exploit any site content without prior written permission, except where the law allows limited personal use.

Third-Party Game Studios, Payment Services, and Linked Tools

Some games, payment services, identity tools, and technical components are provided by third parties. This includes game providers and payment processors that help deliver platform functionality.

Because these services may depend on external systems, certain features can be affected by third-party availability, maintenance, outages, or operational limits. Where third-party terms apply, you may be required to follow them in addition to these service terms.

Limits of Responsibility (Liability) in Plain Language

To the extent permitted by applicable law, Joya.us and Sweet Innovation LLC are not responsible for losses or damages caused by events outside reasonable control or by factors such as:

• Connectivity issues, device problems, or unsupported browsers
• Temporary downtime, maintenance, or technical interruptions
• Errors caused by third-party providers (such as payment or game services)
• Your failure to secure your account, password, or device
• Misuse of the platform or breach of these account rules

Nothing in these conditions of use is intended to limit any rights you may have under applicable consumer protection laws that cannot be excluded.

No Promises of Constant Availability

The website, games, and services are provided on an “as is” and “as available” basis. We do not guarantee that the platform will always be uninterrupted, always available in every location, or free from errors. We also cannot guarantee that every game, promotion, feature, or payment method will be available at all times.

Updates to These Service Terms

We may update these site terms from time to time to reflect operational changes, new features, legal requirements, or risk controls. The latest version published on the website applies from the date it is posted, unless we state otherwise.

We recommend checking this page periodically so you stay informed about the current platform rules.

Other Pages You Should Review

These terms are part of a broader set of policies that help explain how the platform works. Depending on how you use Joya.us, you may also need to review:

• Privacy Policy
• Responsible Play guidance
• Bonus terms shown within each promotion
• Any AML/KYC-related notices presented during verification
• Cookie-related disclosures where applicable

Contact Joya.us Support

If you have questions about these terms, your account, verification, purchases, promotions, or general platform use, contact our support team at support@joyascasino.com.

Using Joya.us means following these platform rules so the experience stays clear, consistent, and fair for everyone. Continued access and use of the platform confirms your acceptance of the latest posted version of these terms.